InTuscany Rental Policies |
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1)RENTING
Prices are decided according to current market conditions.
Rental agreements are made on behalf of the property
owner according to the prices listed on the internet
site pages of InTuscany.net, Via Trieste, n. 89,
Sinalunga 53048 (SI) Italia.
2) HOW TO MAKE A BOOKING
You make your booking directly with InTuscany.net. by
email, telephone or fax. (email is best)
3)HOW TO PAY
When you are ready to place a booking you must give
us your valid credit card details and we will issue
a confirmation form. This form will be sent via email
simultaneously to you and the property owner or his
manager. At this time the booking is considered fixed.
Both you and the property owner must
verify that the details on the form are correct and
then 'InTuscany' will charge the deposit stated on the
confirmation form to your credit card or receive a wire
transfer for the said amount.
After the deposit has been charged
to your card you will be sent full contact details for
the property owner or his manager and directions how
to arrive. If the booking is placed less than 8 weeks
before arrival it may be necessary to pay the balance
immediately in the form of a wire transfer or credit
card transaction or check dependant on the terms required
for individual properties.
'InTuscany reserves the right to insist
on payment only by wire transfer for some properties.
'InTuscany' will remind you when and advise you how to make the balance payment. If the balance is not paid by the appropriate date, the letting agreement will be deemed to be invalid and the deposit forfeited.
4) MINIMUM LETTING PERIOD
There is a minimum letting period from three days to
one week.
5) PRICES ' InTuscany'
reserves the right to modify the prices in the price
list when necessary or offer discounts periodically.
6) INSURANCE
'InTuscany' strongly advises all holiday makers, here
after referred to as clients to consider insurance needs
in relation to travel, accident, medical and personal
cover; Here is a list of companies offering insurance
recommended by ASTA:
" Access America
" CSA
" GlobalCare
" Travelex
" TravelSafe
" Travel Guard
" Travel Insured
" Tripguard
" Unicard
'In Tuscany' can not accept liability
for any accident, injury, loss or damage sustained by
clients.
7) ARRIVAL AND DEPARTURE
Unless another time has been stipulated in writing by
‘InTuscany’, Clients must arrive between
4.00 and 7.00 p.m.
In the event that the client arrives
later than the stipulated time and has not communicated
this delay, the owner, his manager and 'InTuscany' decline
all responsibility. In this case the owner or his manager
will be entitled to claim from the client reimbursement
for his time and trouble.
unless otherwise agreed upon in writing
with the property owner or his manager, the client must
check out of the premises by 10.00 a.m. on the day of
departure
8) UPON ARRIVAL
In accordance with Italian legal requirements, on arrival
clients must present their passports or identity cards
to the owner or his manager in order to be registered.
9) SECURITY DEPOSIT
When a security deposit is stipulated on the 'InTuscany'
web pages, it must be paid at the time of arrival to
the owner or his manager. The amount will be refunded
at the end of the holiday less any deduction made for
loss or damage caused by the clients or for any additional
costs that were not included in the letting price. THE
OWNER OR HIS REPRESENTATIVE CAN REFUSE ACCESS TO THE
PROPERTY IF THE SECURITY DEPOSIT IS NOT PAID AT THE
TIME OF ARRIVAL.
If the client leaves the property
before the stipulated check out time and day, the owner
or his manager are entitled to refund the deposit to
the client by post (less any deductions for damages
etc.) after having checked the property and it’s
contents. 'InTuscany' declines all responsibility in
the event of a dispute between the client and the owner
or his manager regarding the security deposit.
10) NUMBER AND IDENTITY OF
CLIENTS IN EACH GROUP
Only those people registered with the authorities may
use the property. The number of people over two years
of age must not be greater than the number of sleeping
places indicated in the web pages of InTuscany.net.
Any exceptions must be stipulated in the confirmation
form. Unless previously agreed with 'InTuscany'. the
substitution of persons during the letting period is
not allowed
11) HEATING, CLEANING and
MAINTENANCE
The properties will be handed over to the client in
good working order, clean and tidy
If an extra charge for final cleaning
is stipulated on the web pages and/or on the confirmation
form, the holidaymaker is obliged to hand over to the
owner or his manager the amount due for the cleaning
of the property.
If applicable the cleaning of the
kitchen corner/the kitchen/the kitchenette such as dirty
dishes etc or the removal of rubbish, are the customer's
responsibility. If this has not been done, the owner
or his representative have the right to an additional
charge for this service.
Given the situation regarding energy
supply and the laws currently in force in Italy, the
use of heating (when it can be switched on and off,
temperature, etc.) is controlled by regulations, which
vary from region to region. As an indication, heating
appliances may be switched on between November and April.
Heating is often not included in the letting price and
if this is the case will be charged at a daily rate
or by consumption.
11)AIR CONDITIONING
Due to the location and architecture of our properties,
air conditioning is rarely necessary and seldom found
in rural accommodation. Every 10 years or so Tuscany
will experience a freak hot spell when even the coolest
places might become uncomfortably hot. Please be aware
of this possibility when you place your booking.
12) GARDEN AND OTHER MAINTENANCE
The owner or any one employed by him reserve the right
to have free access to the property for maintenance
purposes (swimming pool cleaning and repair, gardening,
lawn mowing etc.).
13) CANCELLATION CHARGES AND
CHANGES TO THE BOOKING
In the case of a change in the number of persons, days
or the dates or any other change to your booking 'InTuscany'
or the property owner or his manager reserve the right
to charge the full cancellation penalty as it appears
on the web pages.
In the case of cancellations or changes
due to acts of war, terrorism or force majeure, clients
need to be reminded that 'InTuscany' is acting as a
booking agent and can only ever be held liable for their
fees and commissions.
Any amount paid is not refundable the possibility of waiving the cancellation
fee or refunding a deposit taken by 'InTuscany' on behalf
of the property owner or his manager is entirely at
the discretion of the property owner or his manager.
14) CLIENT RESPONSIBILITY
'InTuscany' has made a complete and thorough
inspection of each property. The descriptions appearing
on our web pages are accurate and have been prepared
in good faith. Unless it is impossible to fulfil the
contract 'InTuscany' declines all responsibility for
any modifications made by the owners without its knowledge,.
In the event of any problems, the holidaymaker will
undertake to do his best to resolve or minimize them
in order to avoid any prejudices and keep the situation
calm.
If the client is not able to do this,
he or she must immediately contact 'InTuscany' by telegram,
email or telephone leaving a message on the answering
machine out side of office hours (Office hours are from
9.30 a.m. to 6.00 p.m. Mon-Fri Tel. 0577 630 257).
He or she must also re state his
complaints in writing within 24 hours either by email
or post. The client is obliged to give ‘InTuscany’
the time necessary to resolve the problem. Unless there
is a legal right for the client to cancel, should there
be no written complaint supplied as above specified
and without an explicit authorisation by 'InTuscany',
clients who leave their accommodation prematurely forfeit
any claim to a refund or compensation.
Absolutely no refunds or compensation
will be given to complaints received at the end of the
stay. They will not be taken into any type of consideration.
If 'InTuscany' has to cancel a booking
made by the client for any reason beyond its control
including force majeure, acts of war or terrorism, it
will offer the client another property of equivalent
standard and location.
If the price of the alternative property
is less, the difference will be reimbursed to the client
but if the price is higher, the client must pay the
difference. If no agreement can be reached, both parties
are entitled to cancel. 'InTuscany' will refund to the
client only the letting price paid; no other amounts
will become due or considered.
Important information for all clients:
As many of the properties that ‘InTuscany’
offers are not official tourist structures, such as
hotels, residences, etc. but private houses they do
not have standards or categories that are internationally
recognised, instead they reflect, in their architecture
and furnishings, the local traditions and the personal
taste of the owner.
'InTuscany' is pleased to be able
to offer you this type of holiday, a chance to become
immersed in the culture of the local population, living
for a few weeks in the same surroundings as an inhabitant
would. In order to enjoy this experience in the right
spirit, it is important that the client accepts and
is prepared to appreciate the differences in the properties
'InTuscany' is proposing in comparison with those where
he or she normally lives.
'InTuscany' has carefully chosen
it’s properties using a minimum level of quality
within which it believes that any person can find satisfaction.
'InTuscany' cannot however exclude the possibility that
these differences can sometimes result in minor inconveniences
- due to the special nature of the architecture and
of traditions in the area – These differences
cannot be accepted as complaints.
15) LAW AND JURISDICTION
In the event of controversies arising from
the booking, the Montepulciano Law Court only can deal
with the matter and Italian law only applies. By agreeing
to or signing the confirmation form or authorising the
deposit payment stipulated there to be charged to your
credit card, there by making the booking, this implies
that 'InTuscany''s General Terms and Conditions of Letting
have been understood and have been accepted without
reserve and without exception. If any of the conditions
of this contract have become invalid or were invalid
or if in this contract there should be a gap, the other
conditions cannot be contested.
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